And while many factors contribute to successful client collaborations including talent, expertise and experience, we’ve come to appreciate four key attributes that help shape the outcome of our efforts.
- Chemistry – When our client’s mission and vision excites us, we enthusiastically immerse ourselves in helping them succeed. This creates positive energy that sets the foundation for a healthy and productive relationship. By establishing a shared purpose upfront, we function more as part of our client’s team than a vendor.
- Listening – We learn A LOT when we are listening, so we aim to ask good questions that lead to active dialogue early on in the process. Having exposure to key stakeholders throughout our engagement provides important perspective for insights and ideas that help shape our creative solutions.
- Communication – When working with our clients we keep communication channels simple and direct. We avoid unnecessary layers of management in our process. Projects are led and managed by our company principals, who are actively engaged in creating the work and accessible throughout the process of our engagement.
- Trust – We work hard to earn our client’s trust. Our expertise and experience have a big role in delivering impactful work. Trust is also gained because we are responsive, flexible and it’s easy to work with us. No big egos here. We have high standards and a strong work ethic. At the end of the day, we see our client’s success as very much our own.